What is your case?

– I want to cancel my order
If you are not sure of your purchase you can cancel your order without problems, as long as it has not been processed (in this case the right of withdrawal could be exercised). You can do it by sending an email to info@realtechdesigns.com Payment of the amount paid will be made through the same method you used when making the payment.
In the case of canceling or not accepting a confirmed order referring to products expressly acquired for the client, Real Tech Designs may demand the payment of a minimum compensation of 50% of the purchase price, as compensation for damages, as well as Like all storage costs.

– I want to return or exchange a product within 30 calendar days from the date of receipt
The product purchased may not have met your expectations. Do not worry, you can exercise your right of withdrawal within 30 calendar days of receiving the order. The amount corresponding to the product (s) returned in approximately 48 hours will be reimbursed.

For subscription-based plans, a full refund will be issued if Real Tech Designs has not been able to solve even a single problem for you in the first 30 days of the subscription.

If there are one or more problems resolved, the subscription service fees will not be refundable. Although Real Tech Designs may, at its sole discretion and on a case-by-case basis, agree to a refund of subscription fees after deducting charges for customer service.

For incident-based plans, you will be eligible for reimbursement when any of the following criteria is met:

• It has all the necessary prerequisites to solve the problem and the problem was not resolved until the time count was active.
• The issue is beyond the scope of the plans.
• 30 days have not elapsed after the problem was worked by a Real Tech Designs technician

Exceptions:
The right of withdrawal is only applicable to natural persons, NOT legal entities.
The right of withdrawal on products such as software, custom equipment will not be applicable. In the case of products with associated digital download code, it is a prerequisite not to have downloaded the content in order to proceed with the full refund. If such download has already been enjoyed, the amount to be returned will be deducted.